At Landers Cleaning, we strive to be the Baltimore house cleaning company of choice, by going above and beyond for our clients. You have high standards. So do we. Below, you’ll see some of the questions we get most frequently. Click on the box to read the answer.
Yes, of course. We are proud of what we do, and we have many clients who would be happy to provide a reference.
ARCSI is the Association of Residential Cleaning Services International. Being a member of ARCSI exhibits our dedication to professionalism while distinguishing us from others attempting to enter the “home cleaning” business.
Yes, we are insured and bonded.
No, you don’t. In fact, most of our clients are not there at the time of house cleaning, which tends to assist in the timeliness of the cleaning. If you are home at the time of your house cleaning appointment, we will do our best to clean without disturbing you.
Many clients give us a copy of their house key, which we keep at the office. Other clients leave a key hidden or in a lockbox at their home.
We generally work in teams of two; however, depending on the size of your home and what you need done, it can be 1-3 house cleaners.
Once you are on the regular house cleaning schedule, we will assign you a team leader who will be there every time we clean. We’re a small company, so you will get to know the few people who come to your house by name.
Our dependability is reciprocal. We work hard to keep your house cleaning on a set schedule, and we ask when you need to cancel or reschedule, to provide us with as much notice as possible.
Payment is due once your house cleaning is completed. We will send you an invoice or bill the credit card on file within five days of the cleaning.
We do not currently offer carpet cleaning.
Landers Cleaning provides all equipment and supplies needed for each cleaning. We can accommodate individual requests such as specific cleaning agents supplied by you or using only non-toxic products.
Our two main cleaning products are non-toxic and we can offer a completely non-toxic cleaning when requested.
We are big on communication and like to hear any and all feedback. You can always email Eric, the owner, directly at [email protected]. You can also contact your team leader via email or text or simply leave a note for the team on the day of cleaning. We encourage you to communicate with us in whichever form is most comfortable for you. We want to ensure that you are completely satisfied with every cleaning.
Tips are not expected but are always welcome. Many clients tip the cleaners around the holiday season.
Let Landers Cleaning be your partners in tidying up life’s little spills and keeping your space clean, fresh, and ready for whatever comes next.
